Ts & Cs

Quotes & Orders

When you place an order with us, you are making an offer to buy goods. We will send email confirmation of the order so you have proof of what you are buying. Orders can be placed over the phone or via email. It is the customer’s responsibility to check that the details of quotes & proformas are correct before confirming the order.

In the unlikely event that the goods are no longer available, or that we have made a pricing error, we will advise you of this before we accept your order. No contract will be made between us unless confirmed by you that you are happy to proceed.

Your goods may vary slightly from the image shown on our website and may not include some of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled, they may require assembly.

Prices on quotes and orders are valid for a maximum of 14 calendar days, from the date of issue. If you are placing orders for dispatch further in the future than 14 calendar days, they may be subject to price changes.
unless you have credit terms with us, we accept payment via bacs, credit/debits cards (subject to admin fees).

Delivery

Orders will incur a freight charge. These charges will be displayed on the final sales order. Orders placed before 10.30am the day before dispatch can normally be dispatched for next working day, subject to stock availability. Unless you have credit terms with us, payment in full must be made before the 10.30am cut off.

We do not guarantee timed or next day services, if they fail the charge will still apply.

We do not accept liability for any further costs arising from a failed delivery.
Force Majeure – On the rare occasion that items cannot be delivered as planned due to unforeseen circumstances (to include accidents, breakdown, severe weather, fire, malicious damage, or the default of our suppliers) we will try to put things right as soon as we can, however in no event shall we be held liable, for any claims, penalties, loss, damage, or expenses.

Deliveries will only be made to a ground floor entrance and there must be reasonable access for safe, prompt delivery. Please notify us before placing an order if you have any special delivery requirements or conditions.
We use various UK courier and postal services. If the courier is unable to deliver goods at the fault of the receiver they will return the items to us or to one of our suppliers and a re-delivery charge will apply for the second attempt of delivery.

Assistance for the delivery of weighty items may be needed by the delivery driver, if this is not possible, please advise us beforehand so alternative arrangements can be made to safely deliver your order. If you change the delivery address after you have placed an order with us, we reserve the right to pass on any additional charges to you.

On delivery, if your packaging shows obvious signs of damage, goods should be checked with the driver and the delivery refused if contents are found to be damaged when unboxed. This will need to be reported to Bublshop, within 24 hours of delivery along with photographic evidence.

Normal delivery charges will apply for promotions and offers (e.g. Free Solar Panel Offer)

We do not take responsibility for damage of goods if reported after 24 hours.

Returns

Unwanted items may be returned within two weeks, provided they are still in their original, undamaged packaging. If you return an unwanted item, you are responsible for delivery of the item back to us, adequately insured, at your expense. We will refund the price of the item (less restocking charge), but not the cost of the initial delivery charge to you. All items that are returned will have a 10% re-stocking fee. A refund/credit will only be made once all items have been checked, to ensure they are no damage or faults.

Items purchased at a special offer or discounted price are not eligible for return.

Trade Accounts

When opening a trade account with us, discounts will be applied at the discretion of Bublshop and can be amended or removed at any time, without prior notice. Some of the products that we sell require qualifications/ accreditations. For safety & legal reasons, we may ask you to provide proof that you have these qualifications/accreditations in place. We will in some instances need to know details of the installation, such as address and project specification before we can process the order. This is in the interest of you, your customer, bublshop and the manufacturer.

Credit accounts are available on request and are subject to credit checks and personal guarantee – the first 2/3 orders are to be on a pro-forma basis.
Credit accounts are not available for GivEnergy/battery storage products.

Warranty Procedure

The manufacture warranty is to be applied by the buyer and is not the responsibility of Bublshop. If warranty procedures are not followed correctly this may affect future warranty claims

Faulty Goods/ Guarantees

If a product we sell proves to be defective please, please notify us in writing or by email detailing the issue immediately Please send as much information as possible and include photos if applicable. Certain products come with manufacturer’s warranty, these warranties are not held by Bublshop, and the terms and conditions of these warranties can be obtained directly from the manufacturer or by Bublshop by request.

Design Service

Bublshop can offer a full heating and design service, An Indemnified heating design is only available on larger developments of 8+ properties..

Stock Levels

We endeavour to keep our stores/site up to date as much as possible. However, there may be occasions where stock levels are incorrect. If this situation arises we will contact you as soon as possible to advice you.

Copyright

It is prohibited to replicate, store (in any format), download, and amend, in any whatsoever without prior consent from Bublshop

Acceptance

These Conditions are deemed accepted by the customer when products or services have been accessed or ordered by the customer.